About Transportation
1. Is the selected shipping service available in my country? Who is the shipping carrier? How long will it take to arrive?
We offer free delivery to most countries when your order is over €60.
Delivery time = processing time (order preparation) + shipping time.
• Delivery is free for orders over €60, orders under €60 will incur a €20 delivery charge.
• Processing time: 1-2 weeks
| Carrier | Corresponding products | Delivery time | Delivery Area |
| DPD | Most products of normal size and weight | 2 weeks | For most countries |
| Small Item Express Delivery | Specify small size products | 1-2 weeks | |
| Emergency Medical Services | Large size but light weight product | 2-4 weeks |
Please note: Delivery time will vary depending on flight information at the time of order. Other remote countries may take more time. We are constantly improving our service and we will try our best to find more and better carriers to cooperate with.
For faster shipping, please contact us: [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
The stock levels shown on our website are based on the stock levels we receive from our own or manufacturer warehouses. Stock levels may change rapidly. Even if we show that a product is in stock on our website, it does not mean that the product is actually in stock. Items may have already been sold when an order is placed.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with damaged parts are not considered defective and cannot be returned. In such cases, we will replace the damaged parts at no additional charge. If you prefer to return the item rather than receive a replacement, it will be treated as a standard return, subject to a return fee of up to 35%. Additionally, we reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
About Product
1. Can the lamp dimmable?
If the lamp uses bulb such as E27, E14, G9 and so on, you can choose a dimmable bulb, so that the lamp will be dimmable with your dimmable system. But if you don't have a dimmable system at home, please enquire us and we will customize the lamp for you.For the lamp with LED-chip, you are not able to change the light source inside, and mostly, we will offer warm light, cool light and dimmable version. If there is no dimmable version at the product page, please enquire us. We can make all lamps dimmable. If you have this need, don't hesitate to enquire us.
2. Can I have a longer cable?
We offer 150cm cable for most lamps. If you want a longer cable (within 800cm), please make a note when you place the order, we will extend the cable for free.
3. Does The Voltage Required By The Product I Purchased Match The Country Where I Am Located?
The voltage of our products will be adjusted according to your country as shown below.
110V-120V: USA, Canada, Mexico, Brazil, Japan, Cuba.
220V-240V: UK, Australia, France, Netherlands, Italy, Germany, Spain, Norway, Ireland, Greece, Portugal, New Zealand, Belgium, South Africa, Egypt, Chile, Denmark, Russia, Singapore, Sweden, Israel, Switzerland.